I called today just for price quotes as I had been shopping around for best service/pricing based on recommendations. "Mel" was the MOST honest, helpful and clear and open that I have EVER experienced from an Automotive shop. As a female it is very hard to have to call for price quotes or deal with car maintenance and repair because at times, we really do get ripped off or feel like people try to add on unnecessary items. I felt absolutely confident in talking to Mel that I was being treated fairly and I'm not even a customer yet! I have a used car as my daily driver that I just bought a year ago and was going to bring it in for spark plugs and transmission flush and fill. She took time to ask not only if I was doing this because the car was having an issue or if it was just maintenance. I'm just doing these things for maintenance and because my carfax records don't show it was ever completed. She told me that they wouldn't want to charge for something that is not necessary and said, why don't you bring it in here next time you do your oil change, we can do our thorough inspection including those items you've mentioned and then if they need to be done, we can, but that way, you're not out money you don't need to spend and we can help you prioritize what needs to be done and what doesn't in order of priority. I was so floored by her honesty and her 30 years of shop management and personal experience that Buds WILL BE where I bring my car when it's time for my services. THANK YOU Mel! You are truly a gem for this company and are setting customers (and women) up for successful car maintenance and repairs. I appreciate you!!
Dear A A.L.H, thank you for taking the time to write this glowing review! Mel's expertise and commitment to honest service shines through in every interaction. We're delighted to hear that you felt valued and empowered during your phone call. It's our goal to provide transparent recommendations and prioritize your car's needs. When you're ready, we'll be here to provide the exceptional service you deserve. We're grateful for your kind words and look forward to serving you soon!
- Bud's Auto Repair and Transmission