Fantastic customer service. I took my 2008 tandem axel boat trailer in for a complete inspection on wheel bearings for an upcoming trip to Oregon. They had my trailer tore apart the next day and called me with the diagnoises. Instead of just telling me the news over the phone Travis asked me to swing by the shop in person to go over the evaluation. Unfortunately, my trailer was in really bad shape due to years of saltwater immersions. Together we decided that the best cousrse of action was to order new axels, spindels and hub kits vs buying a new trailer. Once the new axels arrived they were able to swap the axels out with the new parts in one business day and save my trip to Oregon and save me half the cost of a new trailer. Travis kept me posted with phone calls keeping me informed of the status the repair. I am very satisfied with my experience at Bud's.