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4/2/2016
Kayla P
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Bud's Auto Repair and Transmission was AMAZING to work with! I bought a used BMW from a dealership on January 16th 2016 and within a week my serpentine belt had started to make noise and when I went to look under the hood I had found that the belt had started to walk off my pulley tensioner. I called the dealership I bought the car from and the service writer had said that they didn't work on BMW's but they were willing to take a look. If it was an easy fix, they would try to fix it and if it was not they were going to have to send it to a specialist. (I didn't purchase the vehicle from a BMW dealer). I had bought the after-market warranty so I decided to find someone who works on BMW's to fix the car. I checked the dealerships in Seattle and Bellevue. Seattle never returned my message, which was irritating. Then Bellevue didnt have a rental car for me to use and said I would have to find one. They also took forever to return my phone call. So I was incredibly stressed out, unsure of how I was going to get to work while the car was getting repaired and I found Buds through a quick google search. I called and they were super friendly on the phone and told me they could get me in that day and that they would have a loaner vehicle I would be able to use. I was SO happy! I brought the car down that day and got the loaner vehicle, which was free! Buds called the after-market warranty people for me after they diagnosed the issue (bad pulley tensioner). They also found that the oil canister gaskets were bad, which was great because I had saw the oil but figured whoever had changed the oil last was sloppy and it just needed to be cleaned off. The warranty people decided to NOT cover the repairs, which really had me angry. They had said that it was a pre-existing condition since I had only owned the car for a very short time. So anyways, I was panicking because I couldnt afford the repairs after just purchasing the car and Travis was very friendly and offered assistance with my bill. It was really nice. He totally understood where I was coming from and even let me rant to him a little bit. Buds was very thorough too. They had done a dye test on my car because there was oil on the backside of the engine where it is hard to see if youre not looking for it, and determined that my valve cover gasket was leaking as well. They called the warranty people for me for this too and when it turns from a seep to a weap the warranty would cover it, which was great news since they didnt want to cover the other items. I decided to call the dealership where I had bought the car and ask for help since I had bought the warranty. After a few back and forth phone calls with them, I got irritated again and gave the number to Buds and Travis called for me to talk to the manager and got it taken care of. The dealership had given him a credit card number and before I could call the check the car was already done and ready. They detailed and washed the car for me too! I couldnt believe that the dealership had actually paid for my repairs. Normally, that doesnt happen. I was so grateful to have Buds helping me get this whole mess sorted out. They were incredibly empathetic to my situation and are just wonderful to work with. Plus the prices for an oil change on my car and very reasonable compared to other shops. I will definitely be bringing my car to Buds from now on.
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